Loan Origination System for a Bank

Client Overview

A leading US Community bank serving consumers and small businesses for nearly 100 years in CA

Business Challenges

  • Innovative pay day loan solutions
  • Need for VoIP Performance testing to ensure call quality.Online portal which processes over 7 million transactions for 0.5 million customers
  • Processing system was inefficient in terms of processing time
  • Work receipts were uploaded manually and processed for further decision making, leading to a highly unproductive system