Loan Origination System for a Bank

Client Overview

A leading US Community bank serving consumers and small businesses for nearly 100 years in CA

Business Challenges

1. Innovative pay day loan solutions
2. Need for VoIP Performance testing to ensure call quality.Online portal which processes over 7 million transactions for 0.5 million customers
3. Processing system was inefficient in terms of processing time

4. Work receipts were uploaded manually and processed for further decision making, leading to a highly unproductive system