Test Automation of a Telecommunication Call Solution Portal

Client Overview

The client is a provider of SaaS solutions for customer service industry through innovative e products that allow businesses to seamlessly engage, convert, and retain customers at every stage of their online journey.

Business Challenges

1. No compatibility Test Process & VoIP Framework
2. Need for VoIP Performance testing to ensure call quality.
3. Requires call functionality testing across 20+ trending OS and Browsers in both Desktops and Devices to ensure compatibility.
4. Need for End-to-End test case repository and Smoke, Functional and Regression testing suites.
5. Lack of proper documentation of test cases.
6. Presence of Ad hoc testing process.
7. Lack of VoIP Monitoring tool which is the core element to track app
performance
8. Necessity for Pre-merge and postmerge testing