Helping a global insurance leader see clearly: A story of data (visibility) integration and broker performance insights

Project Overview

This project centered on empowering a leading North American insurance provider with deeper insights into their broker network performance. By integrating siloed data from separate systems, we unlocked a wealth of information crucial for making strategic decisions.

About Client

Our client offers a comprehensive portfolio of insurance solutions, catering to a wide range of needs across specialty, commercial, personal, and even crop insurance. Their unwavering commitment lies in providing clients with the peace of mind to focus on their core business, while they handle the unexpected.

Business Requirements

Despite their market success, the client faced limitations in analyzing broker performance due to:

  • Data Silos: Valuable data resided in two separate systems, hindering a holistic view of broker effectiveness.
  • Limited Analytics: Assessing book of business, sales performance, profitability, and claims activity for each broker proved cumbersome.
  • Data-Driven Decisions: The lack of integrated data made it difficult to make informed decisions regarding broker partnerships and overall business strategy.