What does SaaS Mean?
SaaS stands for Software as a Service. It is a solution whereby software is made available for enterprises over the internet.
With SaaS, organizations have no need to purchase and install software on multiple computers or terminals. It saves the cost of hardware purchase, software acquisition, system maintenance and extra support services.
It provides benefits like on-demand software delivery, cloud computing and pay-per-use.
Some common SaaS applications include Google Apps, Cisco Web Ex, Salesforce, Hubspot, Slack, ZenDesk, and DocuSign.
These services are readily available over the internet and they do not need any installation from the end-user.
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SaaS has helped several organizations with their software delivery and cloud computing needs.
SaaS is now a widely used solution adopted by various industries and organizations. It has advanced the growth of cloud computing.
After the development of the application has begun, SaaS testing involves testing the entire SaaS platform appropriately.
The time length of the testing cycle depends on the type of software that is adopted.
SaaS testing involves various validation processes that are designed to ensure the quality of the software is top-notch.
The validation activities for SaaS testing include performance testing, reliability testing, scalability testing, security testing, data integration testing etc.
Here are the
benefits of SaaS app testing:
scalability and reliability
flexibility of resource pricing and scaling
upgrade and update of SaaS applications
upgrade testing for addition of new users
of fault recovery
deployment and maintenance cost savings
of internal system dependencies
deployment of software with higher accessibility
SaaS Application Testing
Here are the
various tests that need to be carried out when SaaS applications are being
- Business workflow test: Business workflows must work as
intended for the SaaS application. It is necessary to understand the various
components and competent functionalities of the application to test it and get
as many benefits from it as possible.
- Availability Testing: Availability testing involves testing
the apps at all times to ensure that it is available for all users, and there
is no downtime for any user.
- Stress Testing and Load Testing: This involves testing the SaaS
application with load and stress that is more than its designed operational
capacity to assess how it responds to these loads and the results it provides.
- Interoperability Testing: This involves testing the SaaS
application so that it can work smoothly in all software platforms and
environments. This ensures that users from any background can use the SaaS
- Performance Testing: The most important thing to test for
SaaS applications is performance. Every module of the SaaS application must be
tested along with its workflow. The expected throughput of the workflow must be
determined by the testers. The system is stressed with load tests, so its
ability to handle unsteady loads is determined and the maximum supported levels
are determined. SaaS performance testing is critical for every SaaS provider.
- Security Testing: Security is paramount for every SaaS
application. It is mandatory that the SaaS application is properly tested
security-wise and there are no data threat or privacy threat.
- Migration and Integration Testing: This type of test involves
integrating the SaaS application with several API and testing data integration
and migration capability while ensuring data security and privacy.
Challenges in Testing SaaS Applications
- Performance Testing: SaaS applications require modelling of user mix, application usage, most common transactions and other properties. This requires more effort and concentration than a regular onsite application.
- Security testing: It isn’t easy to guarantee data integrity, data accessibility and security for various users on one SaaS application. There is a need for testers to understand user behavioral patterns, user privilege levels, and user individual requirement for every user while ensuring data privacy.
- Data Migration: Data migration could be difficult across various SaaS applications and from one other application to a SaaS application. It could take a lot of time to understand the necessary requirements and the various integration validation processes that are needed.
- The management of change through regular releases: Each time the SaaS application is upgraded, there is a need for users to understand the changes that the application went through, the effect of the changes, the validation of the application against existing systems, and ensuring that the app upgrade does not affect existing features negatively. A lot of SaaS applications have frequent releases and it isn’t easy to manage changes within one or two weeks. Sometimes, the SaaS upgrade involves integration issues, compatibility issues and change of interface from the old to new and this may pose problems for subscribers. Live upgrades that are continually tested and simulated on the SaaS application might disturb the usage of regular users.
- Integration: There is a need for outbound and inbound data integration validation from a client network to a SaaS provider when subscribers integrate their internal enterprise applications with SaaS. This makes it tough to carry out exhaustive validation while guaranteeing total data privacy and security.
- Licensing: The licensing of the SaaS application could differ by usage, functionality, number of concurrent users, the volume of transactions, quantity of data specified etc. There is a need to test the SaaS licensing after every release.
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The use of SaaS applications is increasing rapidly and the apps have continued to evolve over time at a fast rate.
It’s hard to find a major enterprise that isn’t using on SaaS application or the other. SaaS applications save money, time and other resources. And they offer a lot of conveniences.
Before selecting a SaaS application for your organization, there is a need for you to test it well and ensure that the application meets your specific needs.
vary from the needs of another organization, so you need to carry out all
technical tests and ensure that the SaaS application is the best for you.
Finding the right SaaS application will reduce the challenges you face with the